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Posted 18 Jan '18

APA (NSW) Member Update – Auto Answer

APA (NSW) Member Update

Auto Answer 

Friday 19 January 2018

Dear Member,

NSW Audit Office’s report into the performance of NSW Ambulance (NSWA) had a number of areas where NSWA was falling behind their counterparts in other states. One of the major gaps was the ability to answer calls within 10 seconds. 

Rather than work constructively with its workforce to understand and address any challenges to enable us to provide a higher level of care, NSWA have overreacted, implementing changes that have not been trialed with no notice to staff. In an environment where small changes can be the difference between life and death, APA (NSW) is concerned about the impact of any changes that have not been properly consulted on or trialed.

APA (NSW) members and delegates have spent the past weeks highlighting the risks of this new process. As pleasing as it is to report that NSWA have agreed to address some of the issues members have identified, the implementation of mandatory auto answer prior to addressing these outstanding issues is unacceptable. 

While the Industrial Relations Commission (IRC) has allowed NSWA’s changes to be implemented, the approach taken by NSWA management not only puts the community at risk but is also contrary to the CORE values which we are all expected to uphold. The IRC recommended that consultation continue between the parties and there is a further report back on 7 February 2018. 


APA (NSW) Executive 

Your Choice, Your Voice

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A printable copy of this update may be found here. 

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