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Posted 5 Feb '17

APA (NSW) Member Update – SyCC Dispatch Boards

APA (NSW) Member Update

SyCC Dispatch Boards  

Monday 6 February 2017

Dear Member,

APA (NSW) last week called for a meeting with NSWA in relation to the reconfiguration of the Dispatch Boards at Sydney Control Centre (SyCC), without sufficient consultation.

At the meeting, APA (NSW) discussed with management the impact of the reconfigured dispatch boards on members, specifically regarding lack of thorough consultation with staff and the Union, breaks for DCCOs, staffing levels and potential for increased workloads.

NSWA agreed to a review mechanism of the reconfigured dispatch boards 1 month after implementation, with a further meeting to be held on 14 March 2017. Staff will also be encouraged to provide feedback during this time. The NSWA indicated that should the new dispatch boards not work, they will review and implement necessary measures, which may include going back to present configuration.  

After hearing from APA (NSW) that the changes may result in increased workload for DCCOs and further inhibit them from taking breaks, NSWA also agreed to immediately start reviewing DCCO breaks to ensure breaks are achieved.

Members are encouraged to report to APA (NSW) any concerns and issues that you come across with the new reconfigured dispatch boards, including a decrease or lack of breaks, an increase in workload and any anomalies or unusual activity (eg. a dispatcher taking on board incidents from a different area).


APA (NSW) Executive

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A printable copy of this update may be found here. 

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