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Posted 7 Aug '17

APA (NSW) Member Update – Sydney Control Center 

APA (NSW) Member Update

Sydney Control Dispatch Boards

Tuesday 8 August 2017

Dear Member,

APA (NSW) members in SyCC have raised concerns about the configuration of the dispatch boards, and the risk it poses to the operation of emergency services and the staff in control. APA (NSW) believes that the solution is an additional board and an additional DCCO.

Yesterday we met with the Director of Control to outline our concerns and the proposed solution. We feel that parts of the meeting were positive, and will wait to hear back from NSWA. 

In the interim, APA (NSW) proposed to reduce stations on the South Board which is currently responsible for about 1 in every 5 jobs received by the SyCC. Our members have stated that the current configuration will lead to mistakes being made and have a significant impact on the mental well-being of the dispatchers. We have told management that the South Board is unmanageable and that anyone working on it is feeling overwhelmed. We have suggested that Marrickville and Drummoyne stations be moved to the East Board to allow for a more even distribution of work. 

The Director of Control will be reviewing our suggestions and has asked for 3 weeks to make a decision. We are disappointed at this timeframe and feel that this exposes our members and the community to a level of risk that is very easily avoidable. 


APA (NSW) Executive

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